The point is, some products are sold directly to the end user, and are forced to prioritize usability. Other products are sold to an intermediary whose concerns are typically different from the user’s needs. Such products don’t HAVE to end up as unusable garbage, but usually do.
Jira and Confluence, which I use at work, come to mind as formerly amazing products which have gone down the shitter with unnecessary Enterprise™ feature-bloat over the past few years. I wonder if there’s a way out of this mire (maybe start saying “No”?) Until then, #jobsecurity I guess.