Jira is middle-management-ware, a term I made up for software that serves the needs of middle management, or, at least, the needs middle management thinks it has, which comes to the same thing as long as you’re selling to them. (link)
JIRA makes it dangerously easy to implement overly bureaucratic processes. A certain kind of organization is drawn to it for that reason. Even a healthy organization switching to JIRA can get carried away with the tools now at its disposal. JIRA is a software product but also a social institution, an organizational philosophy. Sure, you can have the software without the attitude or vice versa, but use of JIRA is still a (weak) negative signal about the quality of an employer.
Turns out that the main thing protecting employee autonomy is the logistical difficulty of micromanagement. JIRA “solves” that problem. (link)